Terms of Service

1. Agreement to Terms

By accessing or using Coral ("the Service"), you agree to be bound by these Terms of Service. If you do not agree, do not use the Service. The Service is operated by Coral AI LLC ("we," "us," or "our").

2. Description of Service

Coral provides AI-powered tools for small businesses, including automated review responses, social media management, business analytics, and custom AI agent workflows. Features vary by subscription plan.

3. Accounts

You must provide accurate information when creating an account. You confirm that you are authorized to enter into these Terms on behalf of the business you register. You are responsible for maintaining the security of your account credentials and for all activity that occurs under your account. Notify us immediately of any unauthorized access.

4. Subscriptions and Billing

Paid plans are billed monthly. You may cancel at any time, and your access will continue until the end of the current billing period. We reserve the right to change pricing with 30 days notice. Refunds are not provided for partial billing periods.

5. Acceptable Use

You agree not to use the Service to send spam, violate platform terms of service (including Google, Facebook, Instagram, or Yelp), generate misleading or deceptive content, create or solicit fake reviews, testimonials, or endorsements, or engage in any activity that is illegal or harmful to others. We reserve the right to suspend accounts that violate these terms.

6. AI-Generated Content and Operating Modes

The Service uses AI to generate content and to take actions on your behalf. We do not guarantee the accuracy, appropriateness, or completeness of AI-generated output, and you are responsible for the content published through your accounts and for the messages sent on your behalf, in either mode below.

Review mode. Content is prepared for you and nothing is published or sent until you approve it. You are responsible for reviewing what you approve.

Autopilot mode. If you turn on Autopilot, you instruct and authorize Coral to publish content and take the actions covered by that setting without approving each one individually. Output is still AI-generated and may be wrong. You remain responsible for it, and you may return to Review mode at any time from your dashboard.

7. Intellectual Property

You retain ownership of your business data and content. You grant Coral AI LLC a limited license to process your data to provide the Service. The Service itself, including its code, design, and trademarks, is owned by Coral AI LLC.

8. Limitation of Liability

To the maximum extent permitted by law, Coral AI LLC shall not be liable for any indirect, incidental, or consequential damages arising from your use of the Service. Our total liability shall not exceed the amount paid by you in the 12 months preceding the claim.

9. Termination

Either party may terminate this agreement at any time. We may suspend or terminate your access for violations of these Terms. Upon termination, your account is suppressed from active systems within 48 hours and your data is permanently deleted within 30 days, as described in our Privacy Policy.

10. Changes to Terms

We may update these Terms from time to time. Continued use of the Service after changes constitutes acceptance. We will notify you of material changes by email.

11. SMS and Text Messaging

Coral offers an optional text-messaging channel. If you opt in by providing your mobile number and agreeing to receive texts, you consent to receive automated messages from Coral — including account notifications, check-ins, content drafts for your approval, and replies to messages you send. Message frequency varies. Message and data rates may apply. Reply STOP to any message to opt out, or HELP for help. Opting out of texts does not affect your use of the dashboard, and consent to receive texts is not a condition of purchase. We do not share your mobile opt-in information or phone number with third parties or affiliates for marketing purposes; see our Privacy Policy.

12. Your Accounts, Data, and Permissions

Coral acts on your instructions, using the accounts you connect. Those accounts remain yours and stay subject to the rules of the platforms that provide them (including Google, Meta, Square, QuickBooks, and Yelp). You are responsible for complying with those rules, and we are not responsible if a platform restricts, suspends, or removes your account or your content.

Where a platform does not permit software to act for you, Coral will prepare content for you to publish yourself rather than publish it for you. Yelp is one such platform today.

You confirm that you have the right to connect the accounts and provide the data you give us, including any customer information, and that you have obtained whatever consents the law requires for how that information is used — for example, consent to contact a customer by text or email. You are responsible for the accuracy of the business facts you give Coral, which the Service relies on when it writes on your behalf.

13. Improving Coral

We may use aggregated and de-identified information derived from use of the Service to operate, analyze, and improve it — including improving how well the Service works for businesses like yours. Aggregated and de-identified information does not identify you, your business, or your customers, and we do not sell it. Your business data is not shared with other customers, and your content is not used to train publicly available AI models.

14. Feedback

If you send us ideas, suggestions, or feedback about the Service, we may use them without restriction or obligation to you. This does not give us any rights to your business data or content, which are covered by Section 7.

15. Contact

Questions about these Terms? Email us at help@hirecoral.com.